Terms &
Conditions

By accessing or using ORBIT, submitting a request, accepting a quotation or order confirmation, or purchasing a deliverable, you agree to these Terms & Conditions and our Privacy Policy. If you use ORBIT for a company, restaurant, or other organization, you confirm that you have authority to accept these terms on its behalf.

If you do not agree, do not use ORBIT or order any service.

ORBIT is a restaurant market-intelligence and decision-support service operated by ShareMo Technologies Sdn Bhd (Company No. 202401016930) in Malaysia. ORBIT may provide restaurant and location analysis, competitive context, market observations, public-source research, AI-assisted insights, preview reports, paid reports, demos, and related advisory-style outputs.

ORBIT supports business judgment; it does not operate your restaurant or make decisions on your behalf.

ORBIT is intended primarily for business users who are at least 18 years old and legally able to enter into a contract. You are responsible for ensuring that your use of ORBIT is lawful and consistent with any duties you owe to your employer, clients, partners, or other parties.

The scope, format, price, assumptions, required inputs, estimated delivery time, and any revision allowance for a paid service will be stated at checkout or in a quotation, invoice, order form, email, or other written confirmation. That confirmation forms part of these terms. If it conflicts with these general terms, the specific written confirmation controls for that order.

Delivery dates are estimates unless we expressly confirm a fixed deadline in writing. Missing, inaccurate, or late information from you may change the scope or delay delivery. We may reasonably clarify, refine, or reject a request that is unlawful, misleading, outside the agreed scope, or not technically feasible.

Free previews, samples, demos, prototype screens, waitlists, and evaluation features are provided only to help you assess ORBIT. They may use illustrative, incomplete, simulated, sampled, or preliminary data, may contain limited functionality, and may differ materially from a paid final deliverable. Unless we expressly state otherwise in writing, they are not intended to be relied on for material business, legal, financial, property, investment, staffing, pricing, or operational decisions.

Access to a preview, sample, demo, or waitlist does not guarantee product availability, any particular feature, a delivery date, or acceptance of a later paid order. If we accept payment for an early-access, pre-order, or similar service, its scope, expected timing, cancellation terms, and any material limitations will be shown before or when the order is confirmed.

Fees are payable in the currency and on the schedule shown for your order. Prices may exclude taxes, duties, bank charges, or payment-provider fees where applicable. You authorize the relevant payment provider to process the transaction and agree to provide accurate billing information.

Because many ORBIT deliverables are prepared for a specific restaurant or location, cancellation and refund rights may depend on whether work has started. Unless your order confirmation says otherwise, you may cancel for a full refund before analysis begins. Once custom analysis has begun, fees may be non-refundable except where required by law or where we are unable to provide the substantially agreed deliverable. If we cannot fulfil an accepted order, we may offer a reasonable replacement, re-performance, credit, or refund for the affected portion.

You are responsible for the accuracy, completeness, legality, and appropriateness of information and materials you submit, including restaurant details, locations, objectives, questions, files, instructions, contact information, and any material concerning a third party. You confirm that you have the rights, permissions, authority, and any required notices or consents for us and our service providers to use those materials for the requested service.

Do not submit sensitive personal data, confidential customer records, full payment-card details, passwords, trade secrets belonging to another person, or other third-party information that is not reasonably necessary for the request. Tell us promptly if information relevant to an active order changes. We may refuse, remove, or disregard material that we reasonably believe is unlawful, misleading, infringing, unsafe, unnecessary, or outside the agreed scope.

ORBIT may use public information, restaurant listings, ratings, reviews, menus, websites, articles, social content, maps, third-party data, automated systems, analytical models, and artificial intelligence. These sources can be incomplete, outdated, duplicated, manipulated, biased, unavailable, incorrectly attributed, or inaccurate. AI-assisted outputs may also contain errors, omissions, or interpretations that reasonable people may disagree with.

An ORBIT deliverable may distinguish between observed information, statements made by third parties, estimates, and ORBIT analysis or inference. Unless expressly identified as independently verified, an inference about customer motivation, competitor performance, market behaviour, demand, causation, sentiment, or likely business impact is an analytical conclusion based on available signals, not direct knowledge of every person or event.

Unless expressly stated otherwise, an ORBIT output reflects information reasonably available and the methodology used at the time it was prepared. It is not a complete record of every customer, competitor, transaction, search, visit, or market event. Facts and market conditions may change after delivery. You should independently verify material facts and obtain appropriate professional advice before making high-impact decisions.

Unless we agree otherwise in writing, a paid report or other final deliverable is licensed to the purchasing customer for its own internal business use. You may share it internally with your team and privately with professional advisers who need it for that purpose and who are expected to keep it confidential.

You may not resell, sublicense, publish, publicly distribute, scrape, systematically extract, reproduce substantial parts of, remove material qualifications from, or use a deliverable to build a competing dataset, product, model, or service without our prior written permission. You must not publish or communicate an ORBIT estimate, inference, allegation, third-party statement, or preliminary observation as though ORBIT independently verified it as fact.

If you quote, summarize, adapt, or act on a deliverable outside its original context, you are responsible for ensuring that the use is accurate, lawful, not misleading, and does not omit qualifications that materially change the meaning. Third-party names, quotations, screenshots, platform content, trademarks, and data remain subject to the rights and terms of their respective owners.

ORBIT and its software, branding, interfaces, report structures, methodologies, prompts, models, designs, graphics, original writing, and other proprietary materials are owned by or licensed to ShareMo Technologies Sdn Bhd. Except for the limited right to use a purchased deliverable under section 9, no intellectual-property rights are transferred to you.

You retain ownership of original materials you provide. You grant us a limited right to host, copy, process, adapt, and otherwise use them only as reasonably needed to provide, secure, support, maintain, and improve the requested service, subject to our Privacy Policy, confidentiality obligations, and any separate written agreement. This does not transfer ownership of your original materials to us.

Each party will use reasonable care to protect non-public information clearly disclosed as confidential and will use it only for the relevant business relationship. This does not cover information that is public through no breach, already lawfully known, independently developed, or lawfully received from another source. A party may disclose information where required by law, regulation, or a valid authority request.

You must not misuse ORBIT, interfere with its operation, bypass access controls, probe for vulnerabilities, attempt unauthorized access, reverse engineer restricted parts of the service, introduce harmful code, impersonate another person, submit unlawful or infringing material, use outputs to harass, discriminate against, defame, threaten, deceive, or unlawfully target another person or business, or use ORBIT in a way that violates applicable law or another party's rights.

You must not present an ORBIT estimate, inference, AI-assisted observation, third-party allegation, sentiment summary, or preliminary finding as a verified fact when the output or its context says otherwise. You must not use ORBIT to fabricate evidence, create a false impression of certainty, or make an accusation that is not supported by the underlying material.

ORBIT may use, analyze, summarize, reference, or link to third-party platforms, websites, maps, reviews, social networks, data providers, hosting services, AI providers, communication tools, and payment processors. We do not control those third parties and are not responsible for their availability, terms, policies, security, content, continued accessibility, or accuracy. Your direct use of a third-party service may be governed by separate terms.

References to a third-party business, reviewer, platform, trademark, rating, statement, or allegation do not mean ORBIT endorses it or has independently verified it. Public availability does not transfer ownership of third-party content to us or to you. We may remove, redact, correct, limit, or stop using third-party material where reasonably appropriate for legal, rights, privacy, accuracy, safety, or platform-compliance reasons.

We may update, improve, restrict, suspend, or discontinue parts of ORBIT as the service develops. We may also change data sources, methodologies, interfaces, report formats, or features. We do not promise uninterrupted or error-free availability, particularly for previews, beta features, third-party dependencies, or services affected by maintenance or events outside our reasonable control.

ORBIT is designed to help you evaluate evidence and make better-informed business decisions. It does not promise certainty about why any particular person chose, rejected, visited, or did not visit a restaurant. Statistical relationships, review themes, search signals, observations, and other correlations do not by themselves prove causation.

You remain responsible for deciding whether an insight, recommendation, estimate, benchmark, competitor comparison, or inferred decision factor is suitable for your circumstances. You should consider your own records, current operating conditions, professional advice, and other relevant evidence before committing material money, changing prices, hiring or dismissing staff, signing a lease, making an investment, changing food-safety practices, or taking other high-impact action.

No statement in a deliverable should be read as a guarantee of future performance, customer behaviour, competitor conduct, legal compliance, ranking, traffic, demand, revenue, or profitability unless a specific guarantee is expressly stated in a written order confirmation signed or otherwise accepted by us.

To the maximum extent permitted by law, ORBIT is provided on an “as is” and “as available” basis. We do not warrant that every source is complete, lawful, current, representative, or accurate; that every analytical method or AI-assisted output is error-free; that all relevant market information has been captured; or that using ORBIT will produce any particular commercial, financial, marketing, operational, customer, ranking, traffic, revenue, or profitability outcome.

ORBIT provides research and decision-support information. It does not provide legal, tax, accounting, audit, investment, valuation, food-safety, medical, engineering, employment, regulatory, or other regulated professional advice. It does not operate your restaurant, exercise management authority, or make business decisions on your behalf. Any action or inaction based on an ORBIT output remains your business decision and responsibility.

To the maximum extent permitted by law, warranties, conditions, representations, and terms that might otherwise be implied by law are excluded to the extent they can lawfully be excluded. Nothing in these terms excludes any right or remedy that applicable law does not permit us to exclude.

If you believe a final paid deliverable contains a material factual error attributable to ORBIT, you should notify us promptly with enough detail for us to investigate. Where reasonably appropriate, our first remedy may be to correct the affected part, clarify the basis or source, re-perform the affected analysis, replace the affected deliverable, provide a proportionate service credit, or refund the affected portion if the issue cannot reasonably be corrected.

We may also review a credible complaint from a third party concerning accuracy, privacy, intellectual property, unlawful content, or misuse of an ORBIT deliverable. We may preserve relevant records and may correct, annotate, redact, restrict, suspend, or withdraw affected material while we investigate. Taking those steps does not by itself amount to an admission of fault or liability.

Nothing in this section limits a remedy that cannot lawfully be limited. To the extent permitted by law, a correction, re-performance, replacement, credit, or affected-portion refund may be the appropriate remedy for a curable service error.

To the maximum extent permitted by law, ShareMo Technologies Sdn Bhd will not be liable for indirect, incidental, special, exemplary, punitive, consequential, or purely economic losses arising from or relating to ORBIT, a deliverable, an unavailable data source, or your use of or reliance on them, including loss of profit, revenue, opportunity, goodwill, anticipated savings, business, reputation, customers, contracts, or data.

To the maximum extent permitted by law, our total aggregate liability arising from or relating to a particular order, deliverable, or service, whether in contract, tort including negligence, misrepresentation, restitution, statute, or otherwise, will not exceed the total fees you actually paid us for that affected order or service during the 12 months before the event giving rise to the claim. For a preview, demo, beta, sample, or other service for which you paid no fee, our aggregate liability will not exceed RM100.

Any limitation applies only to the extent permitted by applicable law. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or wilful misconduct where such liability cannot lawfully be limited.

To the extent permitted by law, you will indemnify and hold harmless ShareMo Technologies Sdn Bhd and its officers, employees, contractors, and service providers from reasonable losses, liabilities, damages, costs, and expenses, including reasonable legal costs, arising from a third-party claim to the extent caused by: (a) information, materials, or instructions you supplied without the necessary rights or authority; (b) your unlawful, misleading, defamatory, infringing, or unauthorized use, publication, modification, or distribution of ORBIT or a deliverable; (c) your presentation of an estimate, inference, allegation, or third-party statement as independently verified fact contrary to the deliverable; or (d) your material breach of these terms or applicable law.

This indemnity does not apply to the extent a claim was caused by our own fraud, wilful misconduct, or other liability that cannot lawfully be shifted to you. We will take reasonable steps to notify you of a covered third-party claim. You will provide reasonable cooperation, and neither party will settle a covered claim in a way that imposes an admission of wrongdoing or non-monetary obligation on the other without that party’s consent, not to be unreasonably withheld where the settlement fully protects that party.

We may refuse a request, suspend access, pause work, withhold delivery, or terminate an order or service where reasonably necessary to protect ORBIT or others, comply with law or a valid authority request, address non-payment, investigate suspected fraud or misuse, respond to a material breach, protect intellectual-property or privacy rights, prevent material harm, manage security or reputational risk, or where the requested work becomes unlawful, unsafe, technically infeasible, or materially dependent on data or services that are no longer reasonably available.

Where reasonably practicable and appropriate, we will provide notice and an opportunity to resolve a remediable issue. We may act immediately where delay could create legal, security, safety, rights, fraud, or material business risk.

If we terminate an accepted paid order because of your material breach, unlawful request, non-payment, or misuse, amounts attributable to work already performed, committed third-party costs, and other amounts already due remain payable and may be non-refundable to the extent permitted by law. If we terminate an accepted paid order without your fault and cannot substantially provide the agreed deliverable, we will provide an appropriate re-performance, credit, replacement, or refund for the unperformed affected portion.

You may stop using ORBIT at any time, subject to outstanding fees, accrued rights, and obligations for an accepted order. Provisions that by their nature should continue, including payment, ownership, confidentiality, permitted-use restrictions, indemnity, disclaimers, liability limits, dispute provisions, and governing law, survive termination.

These terms are governed by the laws of Malaysia. Before starting formal proceedings, each party agrees to give the other reasonable written notice of the dispute and make a good-faith effort to resolve it through direct discussion. This does not prevent either party from seeking urgent interim or injunctive relief where necessary to protect rights, confidential information, security, or prevent material harm. Unless the parties agree otherwise in writing, disputes will be subject to the jurisdiction of the Malaysian courts.

These terms, the Privacy Policy, and any applicable written order confirmation form the agreement between you and us for the relevant service. If one provision is found invalid or unenforceable, it will be limited or removed only to the minimum extent necessary and the remaining provisions will continue in effect. A delay or failure to enforce a right is not a waiver of that right.

ORBIT acts as an independent service provider. Nothing in these terms creates a partnership, joint venture, employment, agency, fiduciary, franchise, or representative relationship between you and ShareMo Technologies Sdn Bhd, and neither party may bind the other unless expressly authorized in writing.

You may not transfer your rights or obligations under an active order without our written consent. We may transfer our rights or obligations as part of a reorganization, financing, merger, sale, or transfer of the ORBIT business, subject to applicable law. Neither party is responsible for delay or failure caused by events outside its reasonable control, although payment obligations already due remain payable.

We may update these terms as ORBIT changes. The latest version will be posted on this page with a revised effective date. Material changes may also be communicated through the service or by another reasonable method. Changes will not retroactively alter the core commercial terms of an accepted order unless required by law or agreed with you.

Questions about these terms or an ORBIT order can be sent to: